Refund policy

Returns

We hope you love your Staisled dress. If it isn't quite right, you can return it to us free of charge.

How to request a return

• Please email us at hello@staisled.co.uk within 14 days of receiving your order to let us know you'd like to make a return.
• We'll send you a free tracked return label and instructions for sending your dress back.
• Once you've notified us, you'll have a further 14 days to return your item.

Returning your dress

• Dresses should be returned in the same condition in which they were received.
• You're welcome to try your dress on, but it must not have been worn beyond what is reasonably necessary to check the fit.
• Items must be returned free from any new marks, scents, damage or alterations.
• If your dress was sold as new with tags, the original tags must remain attached.
• Please use the original packaging where possible.

As every Staisled® dress is individually checked before it is sent, we may make an appropriate deduction from your refund if an item is returned in a condition that has reduced its value.

Refunds

• Once we receive your return, we'll inspect the dress and process your refund to your original payment method.
• Please allow up to 10 working days for the refund to appear in your account after it has been processed, depending on your payment provider.
• If you return your entire order, we'll also refund the cost of our standard delivery service. Any additional amount paid for an upgraded delivery service is non-refundable.

Faulty or incorrectly described items

We carefully inspect and photograph every Staisled® dress before it is listed, and any known signs of wear or imperfections will be clearly described on the product page.

If your dress arrives with a fault or issue that wasn't disclosed when you purchased it, please contact us at hello@staisled.co.uk and we'll put it right.

Exchanges

As many Staisled® dresses are one-off pieces, we don't currently offer direct exchanges.

If you've spotted another dress you love, we recommend placing a new order rather than waiting for your return to be processed — we can't guarantee it will still be available.

Worn it to the wedding? Sell it back to us.

We'd love your Staisled dress to be worn again.

Once the wedding is over, you can offer your dress back to us. If it's a style we're currently looking for and it's still in great condition, we may make you an offer to buy it back — ready to become someone else's bridesmaid dress.

Our buy-back service is separate from our returns policy and doesn't affect your statutory rights. Each dress is considered individually based on its condition, style and current demand, so we're unable to guarantee that we'll purchase every dress offered to us.

To offer your dress back, simply email hello@staisled.co.uk with your original order number and a few current photographs of the dress.