Refund policy

We hope you love your Staisled dress. However, if you’d like to return an item, here’s how it works:

How to request a return

• Please email us at hello@staisled.co.uk within 14 days of delivery to request a return.
• We’ll provide you with the return address and instructions.
• Items sent back without contacting us first will not be accepted.

Conditions

• Dresses must be returned in the same condition they were sold, unworn (other than to try on), and free from marks, scents, or alterations.
• If a dress was sold as new with tags, those tags must still be intact.
• Please return items in their original packaging where possible.

Costs

• Customers are responsible for return shipping costs.
• We recommend using a tracked service, as we cannot be held responsible for parcels lost in transit.

Refunds

• Once your return has been received and inspected, we’ll issue a refund to your original payment method.
• Please allow up to 10 working days for the refund to appear in your account.
• Delivery charges paid at checkout are non-refundable.

Exchanges

• We don’t offer direct exchanges. If you’d like another dress, please place a new order once your return has been processed.